
Terms, Privacy policy, Cookie policy etc.
Terms
Terms of Service
These Terms of Service relate to Project and Ad-hoc work. For retainer contracts a separate Retainer Service Agreement will be agreed upon and entered into.
General
The initial client consultation is provided free of charge up to 40 minutes, and conducted virtually. Any additional time is billable.
Payment terms
Retained hours are payable in advance and in line with the retainer service agreement and invoice terms. Additional hours are billed at the end of the calendar month and payment due in line with invoice terms.
Project terms are 50% of the estimate to be paid in advance with the remaining 50% upon completion.
Ad hoc hours are billed and payment required in advance.
Overdue invoices
Payment not received in line with invoice terms will result in cessation of work and will incur statutory interest at 4% above the base rate of England.
Time
Virtual Gigi’s business hours are Monday, Thursday, Friday and Saturday.
A business day is considered any day other than a Tuesday, Wednesday, Sunday or Public Bank Holiday In England.
Additional support can be agreed upon at an additional cost and when agreed upon by the supplier.
Billable time refers to all work executed in relation to the agreed project or package.
Expenses
Where expenses are incurred in direct line with agreed services this will be reimbursed by the client. Such as printing, posting, premium rate phone calls.
Data Protection
Virtual Gigi is registered with the ICO.
All personal information that the Provider may use will be collected, processed, and held in accordance with the provisions of Data Protection Legislation and the Client’s and third parties’ rights thereunder.
Data Processing – At such time where the services (if such services are required pursuant to this agreement) require the provider to process personal data on behalf of the client, an additional Data Processing Agreement will be entered in to pursuant to this agreement. All personal data to be processed by the Provider on behalf of the Client under this Agreement shall be processed in accordance with the terms of the Data Processing Agreement.
Insurance & Liability
Virtual Gigi holds relevant Professional Indemnity insurance and certificate can be provided on request.
The Provider’s total liability for any claim, demand, proceedings, damages, loss, liability, costs or expenses (including legal expenses) arising in any particular period from its negligence or breach of this Agreement shall be limited to the sum as is equal to the amount of the Project Fee.
The Provider shall not be liable for any claim, demand, proceedings, damages, loss, liability, costs or expenses (including legal expenses) suffered or sustained by the Client that results from the Client’s failure to follow any instructions given by the Provider;
The Provider shall not be liable or responsible to the Client under or in relation to this Agreement in contract, tort or otherwise (including any liability for negligence) for:
Any special loss or any direct or indirect or consequential loss of revenue, business contracts, anticipated savings, profits, or use of facilities; or
Any other indirect or consequential loss howsoever arising;
Whether or not the same was reasonably foreseeable or actually foreseen;
Nothing in this Clause or any other provision(s) of this Agreement shall limit or exclude the Provider’s liability for death or personal injury or for fraud or fraudulent misrepresentation;
The Client shall indemnify the Provider against any costs, liability, damages, loss, claims or proceedings arising from loss or damage to any equipment (including that belonging to any third parties appointed by the Provider) caused by the Client or its agents or employees;
In the event of any actions, proceedings, claims, demands or costs (including, without prejudice to the generality of this provision, legal costs on a solicitor and own-client basis) against or sustained by:
The Client on the grounds that provision of the Services by the Provider or Client’s use, possession and/or ownership of any item received by the Client from the Provider in the course or as a result of the Provider doing so constitutes the infringement of any Intellectual Property Rights belonging to a third party, the Provider shall indemnify the Client from and against the same; or
The Provider on the grounds that the Provider’s use or possession of any information, material or other item in whatever form provided to it by the Client pursuant to this Agreement for the purposes of the Provider providing the Services constitutes the infringement of any Intellectual Property Rights belonging to a third party, the Client shall indemnify the Provider from and against the same; and
The exclusions and limitations set out in this Clause shall apply cumulatively, and shall apply regardless of the form of action, whether under statute, in contract or tort, including negligence, or any other form of action.
Intellectual Property
The Provider shall retain the ownership of any and all Intellectual Property Rights that may subsist in anything produced or provided by the Provider in the course of providing the Services when created using their own licenses. The Provider shall be deemed to automatically grant a royalty-free, exclusive licence of any and all such rights to the Client to use the same in accordance with the terms of this Agreement indefinitely, provided that that licence may be revoked by notice by the Provider if any sum due to the Provider remains unpaid following the expiry of the period set out on the invoice terms.
Confidentiality
Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business or affairs of the other party, except as permitted by this clause.
Each party may disclose the other party’s confidential information:
to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under these terms and conditions. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this Clause; and
as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under these terms and conditions.
Quality and Disputes
The client is responsible for checking and confirming any work produced which requires proofing. Virtual Gigi strives to produce work of exceptional quality, but it is the responsibility of the client to notify us in the event of any mistakes upon receipt.
In the first instance any dispute or complaint should be made in writing by emailing hello@virtualgigi.com. The Parties shall then attempt to resolve any dispute arising out of or relating to this Agreement through negotiations between their appointed representatives who have the authority to settle such disputes.
Termination
Without limiting its other rights or remedies, either party may terminate the provision and supply of Project or Ad hoc Services with immediate effect, this must be supplied via electronic written notice to hello@virtualgigi.com
CONSEQUENCES OF TERMINATION
On termination for any reason the Client shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Client immediately on receipt.
General
Force majeure. Neither party shall be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of its obligations under them if such delay or failure result from events, circumstances or causes beyond its reasonable control.
Entire Agreement
This Agreement contains the entire agreement between the Parties with respect to its subject matter and may not be modified except by either an instrument in writing signed by the duly authorised representatives of the Parties and
Each Party acknowledges that, except as expressly provided in this Agreement, in entering into this Agreement, it does not rely on any Other Term Or Provision and all such Other Terms Or Provisions are hereby excluded to the fullest extent permitted by law. In this Clause, “Other Term Or Provision” means any representation, warranty, condition, undertaking, or any other term or provision, express or implied, statutory or otherwise.
Law & Jurisdiction
This Agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales; and
Any dispute, controversy, proceedings or claim between the Parties relating to this Agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the non exclusive jurisdiction of the courts of England and Wales
Severance
In the event that one or more of the provisions of this Agreement is found to be unlawful, invalid or otherwise unenforceable, that / those provision(s) shall be deemed severed from the remainder of this Agreement. The remainder of this Agreement shall be valid and enforceable.
Virtual Gigi Customer Privacy Notice
Virtual Gigi understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.virtualgigi.com, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully. Your acceptance of this Privacy Policy is confirmed by using this website.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
hello@virtualgigi.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Addresses
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Video recordings
Account access information
Website user information
We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Account information, including registration details
Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Marketing preferences
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
How long we keep information
Your personal information, data relating to invoicing is retained for the lifetime of the contract plus 7 years in line with HMRC requirements.
Data relating to ongoing work is not retained once the contract is completed and removed within 6 weeks.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 27 March 2025
Terms of Website Use
By Using Our Site You Accept These Terms and Conditions
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, virtualgigi.com.
Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.
The following document also apply to your use of Our Site:
Our Privacy Policy.
Access to Our Site
Access to Our Site is free of charge.
It is your responsibility to make the arrangements necessary in order to access Our Site.
Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.
Changes to Our Site
We may alter and update our site at any time.
Changes to these Terms and Conditions
We may alter these Terms and Conditions at any time.
How You May Use Our Site and Content (Intellectual Property Rights)
All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
Links to Other Sites
Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
Disclaimers
Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be obtained before taking any action relating to your business.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
Cookie policy
This Cookie Policy explains what cookies are, the types of cookies we use and how we use them, like the information we collect using cookies and how that information is used, and how you can control the cookie preferences. For further information on how we store, use, and keep your personal data secure, see our Privacy Policy. At any time you can change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domain: www.virtualgigi.com
What are cookies?
Cookies are small text files that are used to store pieces of information. When the website is loaded in your browser, they are stored on your device. These cookies help us make the website function properly, make it more secure, analyse what works and provide better user experience.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.The third-party cookies used on our website are mainly for understanding how the website performs and to provide the user with better user experience.
What types of cookies do we use?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyse how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
How can I control the cookie preferences?
If you decide to change your preferences later during your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely. Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.